Genetec incident

Genetec Security Center SaaS - System Activation Degradation

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 8, 2026 affecting System Management portal (subscriptions.genetec.com), lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 07:00 PM UTC
Resolved
May 08, 2026, 09:32 PM UTC
Duration
2h 32m
Detected by Pingoru
May 08, 2026, 07:00 PM UTC

Affected components

System Management portal (subscriptions.genetec.com)

Update timeline

  1. investigating May 08, 2026, 08:15 PM UTC

    We’re investigating reports of a potential issue affecting System Management portal Availability in Global. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring May 08, 2026, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 09:32 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.