Genetec incident

SC SaaS Intelligent Search – Potential service issue in East US 2

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 4, 2026 affecting Investigation, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 09:33 AM UTC
Resolved
May 04, 2026, 10:44 AM UTC
Duration
1h 10m
Detected by Pingoru
May 04, 2026, 09:33 AM UTC

Affected components

Investigation

Update timeline

  1. investigating May 04, 2026, 09:33 AM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. investigating May 04, 2026, 10:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 04, 2026, 10:44 AM UTC

    This incident has been resolved.