Genesys Cloud incident

Analytics and Reporting: Americas (Sao Paulo)

Resolved after 6 minutes, affecting Americas (Sao Paulo), on May 14, 2025.

identified May 14, 2025, 09:39 PM UTC

Customers may be experiencing delays with real time analytics and reporting. Mitigation steps have been implemented. Next update 30 min or as information becomes available.

Started
May 14, 2025, 09:39 PM UTC
Resolved
May 14, 2025, 09:45 PM UTC
Duration
6m
Detected by Pingoru
May 14, 2025, 09:39 PM UTC

Affected components

Americas (Sao Paulo)

Update timeline

  1. identified May 14, 2025, 09:39 PM UTC

    Customers may be experiencing delays with real time analytics and reporting. Mitigation steps have been implemented. Next update 30 min or as information becomes available.

  2. resolved May 14, 2025, 09:45 PM UTC

    This incident has been resolved.

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