Genesys Cloud experienced a minor incident on October 12, 2026 affecting Asia Pacific (Sydney), lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Asia Pacific (Sydney)
Update timeline
- identified Oct 12, 2026, 04:30 AM UTC
We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
- resolved Oct 12, 2026, 04:51 AM UTC
Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.