Genesys Cloud incident

Elevated Error Rates - Americas (US-East)

Genesys Cloud experienced a notice incident on October 9, 2026 affecting Americas (US East), lasting —. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2026, 11:32 PM UTC
Resolved: Oct 09, 2026, 11:32 PM UTC
Duration: —
Detected by Pingoru: Oct 09, 2026, 11:32 PM UTC

Affected components

Americas (US East)

Update timeline

resolved Oct 09, 2026, 11:32 PM UTC

Between 18:25 and 18:25, Genesys Cloud experienced elevated errors in the US East region. During this time, customers may have experienced issues with bot flows, accepting interactions, Web RTC calls, and analytics functionality. Genesys Cloud engineering teams are conducting a comprehensive post-incident review to identify the root cause and implement preventative measures to avoid future occurrences. A formal RCA will be provided to those customers that experienced impact during the event.