Genesys Cloud experienced a minor incident on July 29, 2026 affecting Americas (US West), lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Americas (US West)
Update timeline
- investigating Jul 29, 2026, 01:38 PM UTC
We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.
- monitoring Jul 29, 2026, 02:17 PM UTC
Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.
- resolved Jul 29, 2026, 02:34 PM UTC
This incident has been resolved.