Geins incident

Degraded search performance

Resolved after 3 hours, affecting Merchant API, on July 10, 2026.

monitoring Jul 10, 2026, 06:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 10, 2026, 04:38 PM UTC
Resolved
Jul 10, 2026, 07:39 PM UTC
Duration
3h
Detected by Pingoru
Jul 10, 2026, 04:38 PM UTC

Affected components

Merchant API

Update timeline

  1. identified Jul 10, 2026, 04:38 PM UTC

    Due to high usage of our search service there is currently degraded performance for some search queries. We are actively investigating the issue.

  2. monitoring Jul 10, 2026, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2026, 07:39 PM UTC

    This incident has been resolved.

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