Gainsight incident

CS-US1 - Retrospective: Isolated Rule Delays

Notice Resolved View vendor source →

Gainsight experienced a notice incident on July 28, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 06:01 PM UTC
Resolved
Jul 27, 2023, 06:00 AM UTC
Duration
—
Detected by Pingoru
Jul 28, 2023, 06:01 PM UTC

Update timeline

  1. resolved Jul 28, 2023, 06:01 PM UTC

    We have received reports of delays in rules executions for a subset of customers. Initial impact started around 6:00 AM UTC on the 27th of July. The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely. Please reach out to [email protected] as needed with any questions.