Gainsight incident
Gainsight CS - EU - Rules and Data Designer failure for a few customers
Gainsight experienced a notice incident on January 9, 2024 affecting Gainsight CS EU Application and EU Rules Engine Queue, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 09, 2024, 09:19 AM UTC
We have identified and fixed an issue that has caused a few Rules and Data Designer failures for a small subset of customers. Impacted customers would have received failure notification and can rerun the failed rules and workflows. Please reach out to [email protected] if you have any questions or need help in rerunning any failures in your org.
- resolved Jan 09, 2024, 10:14 AM UTC
This incident has been resolved.
- postmortem Feb 23, 2024, 05:45 AM UTC
**Incident:** An isolated number of customers experienced degraded performance in CS-EU Rules and Data Designer on the 9th of January, 2024. **Root Cause:** It was determined that a configuration issue in an underlying service caused the impact for Rules and Data Designer services only. **Recovery Action:** Paused the affected services and corrected the configurations. Once unpaused, services were processing as expected. **Preventive Measures:** We have made adjustments to configuration and testing controls to prevent issues like this moving forward. Please email [[email protected]](mailto:[email protected]) with any questions.