Gainsight incident
CS - US1 - Delays with Gainsight Assist messages in Timeline
Gainsight experienced a minor incident on February 27, 2024 affecting Gainsight CS US1 Application, lasting 10h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2024, 08:02 PM UTC
We are investigating delays with Gainsight Assist messages displaying in Email to Timeline (E2T). This includes Chrome and Outlook plugin activities.
- identified Feb 27, 2024, 09:03 PM UTC
New messages are now processing and logging as expected. Please expect delays with existing messages as we work on the fix.
- monitoring Feb 27, 2024, 09:47 PM UTC
A fix has been implemented and we are monitoring the results as we work through the backlog. New messages are still processing and logging as expected. A small number of customers may experience delays for messages queued earlier in the day.
- resolved Feb 28, 2024, 06:14 AM UTC
Backlog processing is now complete and all systems are back to normal.