Gainsight incident

CS - US1 Region - Rules failure for a few customers

Gainsight experienced a notice incident on March 23, 2024 affecting US1 Rules Engine Queue, lasting 25m. The incident has been resolved; the full update timeline is below.

Started: Mar 23, 2024, 04:00 PM UTC
Resolved: Mar 23, 2024, 04:26 PM UTC
Duration: 25m
Detected by Pingoru: Mar 23, 2024, 04:00 PM UTC

Affected components

US1 Rules Engine Queue

Update timeline

monitoring Mar 23, 2024, 04:00 PM UTC

We have identified and fixed an issue that has caused a few 'Rules with scorecards action' failures for a small subset of customers. Impacted customers may review their Rules and rerun the failed ones. Please reach out to [email protected] if you have any questions or need help in rerunning any failures in your org.
resolved Mar 23, 2024, 04:26 PM UTC

Issue is resolved.