Gainsight experienced a minor incident on March 28, 2024 affecting US1 Rules Engine Queue, lasting 8h 6m. The incident has been resolved; the full update timeline is below.
Affected components
US1 Rules Engine Queue
Update timeline
- investigating Mar 28, 2024, 02:04 AM UTC
We are investigating delays related to our Rules Queue and will provide an update as we have more information.
- identified Mar 28, 2024, 02:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 28, 2024, 03:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2024, 10:10 AM UTC
Queues have returned to expected levels.