Gainsight incident

CS - US1: Investigating Email Queue Delays

Minor Resolved View vendor source →

Gainsight experienced a minor incident on April 23, 2024 affecting Gainsight CS US1 Application, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 06:15 PM UTC
Resolved
Apr 23, 2024, 08:52 PM UTC
Duration
2h 37m
Detected by Pingoru
Apr 23, 2024, 06:15 PM UTC

Affected components

Gainsight CS US1 Application

Update timeline

  1. investigating Apr 23, 2024, 06:15 PM UTC

    We are investigating email service delays in CS - US1.

  2. investigating Apr 23, 2024, 07:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 23, 2024, 07:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 23, 2024, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 23, 2024, 08:52 PM UTC

    This incident has been resolved.