Gainsight incident

Gainsight CS - US1, US2 and EU - Investigating Elevated Error Rates in Rules and Data Designer

Minor Resolved View vendor source →

Gainsight experienced a minor incident on May 10, 2024 affecting US1 Rules Engine Queue and US2 Rules Engine Queue and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 08:57 AM UTC
Resolved
May 10, 2024, 11:45 AM UTC
Duration
2h 47m
Detected by Pingoru
May 10, 2024, 08:57 AM UTC

Affected components

US1 Rules Engine QueueUS2 Rules Engine QueueEU Rules Engine Queue

Update timeline

  1. investigating May 10, 2024, 08:57 AM UTC

    We are investigating a sudden increase in error rates of Rules and Data Designer, which may lead to degraded performance or service interruption.

  2. identified May 10, 2024, 09:25 AM UTC

    We have identified the issue causing the failures and are working on a fix.

  3. monitoring May 10, 2024, 10:26 AM UTC

    A fix has been implemented and we are closely monitoring the results.

  4. resolved May 10, 2024, 11:45 AM UTC

    The issue is now resolved and all systems are back to normal.