Gainsight experienced a minor incident on May 8, 2025 affecting Gainsight CS EU Application, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Gainsight CS EU Application
Update timeline
- investigating May 08, 2025, 03:34 PM UTC
We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
- monitoring May 08, 2025, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2025, 06:05 PM UTC
This incident has been resolved. Self healing measures were triggered to resolve this issue and we monitored for an extended time to ensure stability. We are making threshold adjustments to prevent similar issues moving forward. Please contact [email protected] with any questions.