Gainsight incident

US1 Region - Queues blocked for investigation

Minor Resolved View vendor source →

Gainsight experienced a minor incident on June 6, 2023 affecting Gainsight CS US1 Application and US1 Rules Engine Queue and 1 more component, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2023, 09:15 PM UTC
Resolved
Jun 07, 2023, 12:07 AM UTC
Duration
2h 52m
Detected by Pingoru
Jun 06, 2023, 09:15 PM UTC

Affected components

Gainsight CS US1 ApplicationUS1 Rules Engine QueueUS1 Data Processor Queue

Update timeline

  1. investigating Jun 06, 2023, 09:15 PM UTC

    We are investigating an increase in backend exceptions and have temporarily blocked queues to prevent impact.

  2. identified Jun 06, 2023, 10:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2023, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 07, 2023, 12:07 AM UTC

    This incident has been resolved. Our Network Operations Center Team detected errors from backend systems and immediately blocked queues to prevent major impact. After careful analysis, we were able to resolve and unblock queues. Please reach out to [email protected] with any questions.