Gainsight experienced a notice incident on November 6, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 06, 2023, 11:08 PM UTC
Incident: Some EU customers experienced delays in Rules and Journey Orchestrator on the 8th of June, 2023. Root Cause: After noticing the delays, Engineers temporarily paused related queues to investigate. While troubleshooting, we discovered network connectivity issues tied to underlying hardware. Recovery Action : While still in a paused state, action was taken to assign affected resources to new hardware. Once back online with new hardware, jobs were processing as expected. Preventive Measures: Redundant architecture design and quick action helped prevent major impact. Still, we are inspecting monitoring, alerting, and automation to ensure optimal design. Additionally, we are confirming self-healing configurations with upstream service providers.