Gainsight incident

CS-US1 - Delays observed in Connector and People Dataload jobs

Gainsight experienced a notice incident on July 17, 2023 affecting Gainsight CS US1 Application, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started: Jul 17, 2023, 01:01 PM UTC
Resolved: Jul 17, 2023, 04:09 PM UTC
Duration: 3h 7m
Detected by Pingoru: Jul 17, 2023, 01:01 PM UTC

Affected components

Gainsight CS US1 Application

Update timeline

identified Jul 17, 2023, 01:01 PM UTC

We have observed delay in Connector jobs and People Dataload jobs for a subset of customers. Our engineers have identified the issue with an underlying infrastructure component. We are working actively to resolve the same. Please reach out to [email protected] with any questions.
monitoring Jul 17, 2023, 03:35 PM UTC

A fix has been implemented and we are monitoring. The Connectors queue was blocked for analysis and troubleshooting during this incident. We have since unblocked, and any duplicate sync jobs were aborted with no data impact. Please expect delays while the queue clears.
resolved Jul 17, 2023, 04:09 PM UTC

All queue backlogs have cleared. A small subset of customers with Rules failures would have received failure notification and can rerun the failed rules and workflows.