Gainsight incident

Investigating Elevated Error Rates with Authentication in US1 and US2

Minor Resolved View vendor source →

Gainsight experienced a minor incident on September 17, 2023 affecting Gainsight CS US1 Application and Gainsight CS US2 Application, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2023, 01:42 AM UTC
Resolved
Sep 17, 2023, 02:24 AM UTC
Duration
41m
Detected by Pingoru
Sep 17, 2023, 01:42 AM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 Application

Update timeline

  1. identified Sep 17, 2023, 01:42 AM UTC

    We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight CS application. Users who are already logged into NXT tenants or using the SFDC version of Gainsight CS are not affected. Others may experience slowness while logging in. We are closely monitoring and will post updates as they are available.

  2. resolved Sep 17, 2023, 02:24 AM UTC

    This incident has been resolved and authentication services are performing normally.