Gainsight incident
CS - US1, US2, and EU: Investigating Elevated Error Rates with Authentication
Gainsight experienced a minor incident on October 30, 2023 affecting Gainsight CS US1 Application and Gainsight CS US2 Application, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 08:23 PM UTC
We are investigating intermittent errors tied to Gainsight CS authentication. Some users may experience issues with logging in. Users who are already logged into NXT tenants or using the SFDC version of Gainsight CS are not affected. Others may experience slowness while logging in. We will post updates as they are available.
- monitoring Oct 30, 2023, 08:43 PM UTC
We have identified an issue with an upstream authentication service provider which may have caused errors for some users while accessing Gainsight CS applications. US1 and US2 applications are working as expected at this time but we are monitoring closely.
- resolved Oct 30, 2023, 09:30 PM UTC
This incident has been resolved.