Gainsight incident
CS - US1, US2, and EU: Investigating issues with GS Assist Chrome Plugin
Gainsight experienced a notice incident on November 9, 2023 affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more component, lasting 6d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2023, 05:22 PM UTC
We have received reports where the GS Assist Chrome Plugin for Gmail is failing to load for some customers, possibly due to interface changes in Gmail. We are investigating and will update when we have more information.
- identified Nov 09, 2023, 09:31 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 13, 2023, 02:22 PM UTC
The Gainsight team has submitted an enhancement for our Chrome plugin to the Chrome Web Store. However, the review and publication process may take up to 3 business days. We will update the status once the new version is published.
- identified Nov 15, 2023, 05:41 PM UTC
We are still working with Chrome Web Store Support to publish the enhanced Gainsight Assist Extension and will share details once they approve.
- identified Nov 16, 2023, 09:58 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 16, 2023, 09:59 AM UTC
The enhanced GS Assist chrome plugin(version 3.2.3 ) was published and approved by Chrome web store. Please install latest version for better experience. Reach out to [email protected] if you have any questions. Thank you for your patience.