Gainsight incident

Gainsight CS - US2 - Rules Delays for a subset of customers

Notice Resolved View vendor source →

Gainsight experienced a notice incident on February 2, 2024 affecting US2 Rules Engine Queue, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 03:25 AM UTC
Resolved
Feb 02, 2024, 04:44 AM UTC
Duration
1h 19m
Detected by Pingoru
Feb 02, 2024, 03:25 AM UTC

Affected components

US2 Rules Engine Queue

Update timeline

  1. monitoring Feb 02, 2024, 03:25 AM UTC

    We observed delays in Gainsight CS US2 Rules processing for a subset of customers. The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely. Please reach out to [email protected] as needed with any questions.

  2. resolved Feb 02, 2024, 04:44 AM UTC

    Rules processing is back to its normal state.