Gainsight incident

CS - US1, US2, and EU: We are investigating intermittent errors tied to Cockpit / CTA360.

Minor Resolved View vendor source →

Gainsight experienced a minor incident on May 10, 2024 affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 07:20 PM UTC
Resolved
May 10, 2024, 09:07 PM UTC
Duration
1h 47m
Detected by Pingoru
May 10, 2024, 07:20 PM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application

Update timeline

  1. investigating May 10, 2024, 07:20 PM UTC

    We are investigating an increase in error rates for Cockpit / CTA360, which may lead to degraded performance or service interruption. This may impact performance for services tied to CTA including Timeline.

  2. identified May 10, 2024, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 10, 2024, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 10, 2024, 09:07 PM UTC

    The issue is now resolved and all systems are back to normal.