Gainsight incident

Gainsight CS - US1 - Degraded Performance

Minor Resolved View vendor source →

Gainsight experienced a minor incident on September 4, 2024 affecting Gainsight CS US1 Application, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 04:16 PM UTC
Resolved
Sep 04, 2024, 06:34 PM UTC
Duration
2h 17m
Detected by Pingoru
Sep 04, 2024, 04:16 PM UTC

Affected components

Gainsight CS US1 Application

Update timeline

  1. investigating Sep 04, 2024, 04:16 PM UTC

    We are observing degraded performance in CS-US1.

  2. monitoring Sep 04, 2024, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2024, 06:34 PM UTC

    The issue is resolved. We will share RCA details as they become available.