Gainsight experienced a notice incident on January 23, 2025 affecting US1 Rules Engine Queue and US1 Data Processor Queue, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
US1 Rules Engine QueueUS1 Data Processor Queue
Update timeline
- investigating Jan 23, 2025, 09:20 AM UTC
We are investigating reports of latency in processing queues of CS-US1 environment. We will post further updates as we have more details.
- monitoring Jan 23, 2025, 09:37 AM UTC
We have identified the issue causing delays and taken recovery actions. Queues are now processing as expected and backlog will clear in next couple of hours. Monitoring closely.
- resolved Jan 23, 2025, 10:58 AM UTC
Queues are back to normal levels.