Gainsight PX incident

Gainsight PX: Event processing issue (US)

Resolved after 3 hours 30 minutes, on November 10, 2026.

resolved Nov 10, 2026, 09:00 PM UTC

Between 9:00 PM UTC on November 10 and 12:30 AM UTC on November 11, we experienced issues with processing events due to a malfunctioning backend service. The issue with the affected component has been resolved, and all systems are now operating normally.

Started
Nov 10, 2026, 09:00 PM UTC
Resolved
Nov 11, 2026, 12:30 AM UTC
Duration
3h 30m
Detected by Pingoru
Nov 10, 2026, 09:00 PM UTC

Update timeline

  1. resolved Nov 10, 2026, 09:00 PM UTC

    Between 9:00 PM UTC on November 10 and 12:30 AM UTC on November 11, we experienced issues with processing events due to a malfunctioning backend service. The issue with the affected component has been resolved, and all systems are now operating normally.

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