Funnel incident

TikTok - Missing values for several Ad level fields

Notice Resolved View vendor source →

Funnel experienced a notice incident on March 20, 2026, lasting 26d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 02:24 PM UTC
Resolved
Apr 16, 2026, 12:48 PM UTC
Duration
26d 22h
Detected by Pingoru
Mar 20, 2026, 02:24 PM UTC

Update timeline

  1. investigating Mar 20, 2026, 02:24 PM UTC

    We're aware of missing values for several Ad level fields for the TikTok connector, such as Ad status, Video ID, Ad landing page URL and more. We're currently investigating the cause.

  2. monitoring Mar 24, 2026, 04:12 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Apr 16, 2026, 12:48 PM UTC

    Postmortem: The issue was due to a change of download schedule for TikTok that resulted in long download cues. We have implemented observability and gardrails for this type of issue happen again