Resolved after 26 days 22 hours, on March 20, 2026.
Postmortem: The issue was due to a change of download schedule for TikTok that resulted in long download cues. We have implemented observability and gardrails for this type of issue happen again
Update timeline
- investigating Mar 20, 2026, 02:24 PM UTC
We're aware of missing values for several Ad level fields for the TikTok connector, such as Ad status, Video ID, Ad landing page URL and more. We're currently investigating the cause.
- monitoring Mar 24, 2026, 04:12 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Apr 16, 2026, 12:48 PM UTC
Postmortem: The issue was due to a change of download schedule for TikTok that resulted in long download cues. We have implemented observability and gardrails for this type of issue happen again
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