Resolved after 2 hours 10 minutes, affecting Fullstory Web Application, on April 22, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 22, 2024, 02:36 PM UTC
We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.
- investigating Apr 22, 2024, 03:04 PM UTC
App queries and overall responsiveness have improved. Users should no longer see errors or slow loading. While impact has been mitigated, we are still investigating cause.
- monitoring Apr 22, 2024, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2024, 03:50 PM UTC
This incident has been resolved.
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