Resolved after 3 hours 35 minutes, affecting Fullstory Web Application, on March 14, 2025.
After careful consideration, we have made changes on our end and this incident is now resolved. Please write into [email protected] if you experience further trouble.
Affected components
Update timeline
- identified Mar 14, 2025, 05:09 PM UTC
At 12:44am EST today, we noticed users experiencing slow loading or failure to load Fullstory. We are actively investigating the issue.
- monitoring Mar 14, 2025, 05:59 PM UTC
We’ve identified a slow query that was leading to degraded performance. We are implementing the necessary changes to guard against future performance degradation. Fullstory should be back up and running. Please reach out to [email protected] with any further issues/questions
- monitoring Mar 14, 2025, 08:05 PM UTC
We have identified the root cause but out of an abundance of caution are planning to implement a fix on Monday. Our teams will monitor in the meantime and, should there be any further issues, they will be quickly addressed. When our fix is implemented on Monday we’ll provide another status update, or by 12:00pm EDT at the latest. If you experience any issues prior to Monday, please reach out to [email protected] for assistance.
- resolved Mar 14, 2025, 08:45 PM UTC
After careful consideration, we have made changes on our end and this incident is now resolved. Please write into [email protected] if you experience further trouble.
Your product runs on more than FullStory
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services