Freshservice incident

Performance degradation in Freshservice

Resolved after 3 hours 23 minutes, affecting Dashboard and Analytics and 1 more, on October 23, 2026.

resolved Oct 23, 2026, 06:43 PM UTC

The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.

Started
Oct 23, 2026, 03:20 PM UTC
Resolved
Oct 23, 2026, 06:43 PM UTC
Duration
3h 23m
Detected by Pingoru
Oct 23, 2026, 03:20 PM UTC

Affected components

DashboardAnalyticsTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert Management

Update timeline

  1. investigating Oct 23, 2026, 03:47 PM UTC

    We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

  2. monitoring Oct 23, 2026, 04:30 PM UTC

    The third-party service provider has implemented a fix, and we are currently monitoring the results. We will share further updates as soon as they become available.

  3. monitoring Oct 23, 2026, 05:30 PM UTC

    Our third-party service provider is continuing to work on a fix. We have not observed any errors post 9:20 PM IST and are monitoring closely. We will share further updates as soon as they become available.

  4. resolved Oct 23, 2026, 06:43 PM UTC

    The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.

Your product runs on more than Freshservice

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →