Freshservice experienced a minor incident on October 19, 2026 affecting Outgoing email, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing email
Update timeline
- investigating Oct 19, 2026, 01:45 PM UTC
Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- resolved Oct 19, 2026, 02:50 PM UTC
Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.