Freshservice incident

Issue with Global search

Resolved after 6 hours 3 minutes, affecting Search, on October 9, 2026.

resolved Oct 09, 2026, 07:23 AM UTC

The issue has been resolved and the affected services have been restored. All functionality is now operating as expected.

Started
Oct 09, 2026, 01:20 AM UTC
Resolved
Oct 09, 2026, 07:23 AM UTC
Duration
6h 3m
Detected by Pingoru
Oct 09, 2026, 01:20 AM UTC

Affected components

Search

Update timeline

  1. investigating Oct 09, 2026, 01:20 AM UTC

    We are investigating an issue where ticket related global search is returning no results. We are working to restore it.

  2. resolved Oct 09, 2026, 07:23 AM UTC

    The issue has been resolved and the affected services have been restored. All functionality is now operating as expected.

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