Freshservice incident

Degraded Performance with Solutions

Resolved after 2 hours 6 minutes, affecting Solutions, on August 25, 2020.

investigating Aug 25, 2020, 12:48 AM UTC

Agents logged in from Australia have an issue with loading solutions page. We are looking into the issue with high priority to have this fixed.

Started
Aug 25, 2020, 12:48 AM UTC
Resolved
Aug 25, 2020, 02:54 AM UTC
Duration
2h 6m
Detected by Pingoru
Aug 25, 2020, 12:48 AM UTC

Affected components

Solutions

Update timeline

  1. investigating Aug 25, 2020, 12:48 AM UTC

    Agents logged in from Australia have an issue with loading solutions page. We are looking into the issue with high priority to have this fixed.

  2. resolved Aug 25, 2020, 02:54 AM UTC

    We have fixed the issue and closely monitoring the same.

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