Resolved after 1 hour, affecting Dashboard, on September 27, 2021.
The AWS outage is now resolved and the users are able to access all the modules in their freshservice instance without any issues.
Affected components
Dashboard
Update timeline
- investigating Sep 27, 2021, 07:15 AM UTC
We are experiencing issues with our services hosted in AWS which will result in a degraded performance. Our engineering team is actively working on addressing this issue.
- resolved Sep 27, 2021, 08:15 AM UTC
The AWS outage is now resolved and the users are able to access all the modules in their freshservice instance without any issues.
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Amazon Web Services