Resolved after 2 hours, affecting Incoming email, on December 15, 2021.
Freshservice's email to ticket conversion issue is resolved now. All emails received during the downtime will be converted into tickets right away. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.
Affected components
Update timeline
- investigating Dec 15, 2021, 06:00 PM UTC
Sorry for the inconvenience caused, we are currently facing custom mailbox issues in the EUCentral region resulting in delays in email to ticket conversion. Our best minds are working on it right now and we will keep you posted with timely updates.
- resolved Dec 15, 2021, 08:00 PM UTC
Freshservice's email to ticket conversion issue is resolved now. All emails received during the downtime will be converted into tickets right away. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.
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