Freshservice incident
Performance Latency caused by Search Engine Issues
Resolved after 1 hour 30 minutes, affecting Search, on September 5, 2022.
The issue has been resolved and Freshservice has resumed normalcy. We are closely monitoring the issue and please reach out support if you have any issues.
Affected components
Update timeline
- investigating Sep 05, 2022, 08:25 AM UTC
Users will be experiencing delays & failures in searching for keywords/users in Freshservice due to search platform issue. Our development team is working on it right now and we will keep you posted with timely updates
- investigating Sep 05, 2022, 09:26 AM UTC
Due to our Search Engine latency, few Customers might also experience delays in loading their Freshservice portal. Our best minds are working on it right now and we will keep you posted with timely updates.
- resolved Sep 05, 2022, 09:55 AM UTC
The issue has been resolved and Freshservice has resumed normalcy. We are closely monitoring the issue and please reach out support if you have any issues.
Your product runs on more than Freshservice
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services