Freshservice incident

Performance degradation.

Resolved after 3 hours 13 minutes, affecting Automation, on September 8, 2022.

resolved Sep 08, 2022, 05:03 PM UTC

The issue with the Platform APIs have been fixed and our engineers have confirmed the same. We will continue to monitor this at our end.

Started
Sep 08, 2022, 01:50 PM UTC
Resolved
Sep 08, 2022, 05:03 PM UTC
Duration
3h 13m
Detected by Pingoru
Sep 08, 2022, 01:50 PM UTC

Affected components

Automation

Update timeline

  1. investigating Sep 08, 2022, 01:50 PM UTC

    We are experiencing an issue with one of our platform APIs which results in failure of workflows containing custom Object and Sandbox Creation. Our development team is working on it right now and we will keep you posted with timely updates. Apologies for any inconvenience this has caused.

  2. resolved Sep 08, 2022, 05:03 PM UTC

    The issue with the Platform APIs have been fixed and our engineers have confirmed the same. We will continue to monitor this at our end.

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