Freshservice incident

Degraded Performance in Analytics

Resolved after 28 minutes, affecting Reporting, on February 23, 2023.

resolved Feb 23, 2023, 05:35 AM UTC

We have fixed the issue and the data should should be visible in the analytics dashboard

Started
Feb 23, 2023, 05:07 AM UTC
Resolved
Feb 23, 2023, 05:35 AM UTC
Duration
28m
Detected by Pingoru
Feb 23, 2023, 05:07 AM UTC

Affected components

Reporting

Update timeline

  1. investigating Feb 23, 2023, 05:07 AM UTC

    We are facing a degraded performance with our Analytics module, customers will not be able to access the Analytics dashboard, and there is no data loss expected. we have identified the issue and working towards a fix.

  2. resolved Feb 23, 2023, 05:35 AM UTC

    We have fixed the issue and the data should should be visible in the analytics dashboard

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