Freshservice incident

Asset activities downtime

Resolved after 1 day 23 hours, affecting ITAM - Classic and ITAM - Classic and 1 more, on December 7, 2023.

investigating Dec 07, 2023, 06:30 PM UTC

Any asset creation/updation happened during the downtime, via the SCCM probe will not be available in the Asset activities.

Started
Dec 07, 2023, 06:30 PM UTC
Resolved
Dec 09, 2023, 05:30 PM UTC
Duration
1d 23h
Detected by Pingoru
Dec 07, 2023, 06:30 PM UTC

Affected components

ITAM - ClassicITAM - ClassicITAM - ClassicITAM - Classic

Update timeline

  1. investigating Dec 07, 2023, 06:30 PM UTC

    Any asset creation/updation happened during the downtime, via the SCCM probe will not be available in the Asset activities.

  2. resolved Dec 09, 2023, 05:30 PM UTC

    The issue has been resolved now and we can see performance back to normal.

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