Freshservice incident

Issue with Alert Workflows

Resolved after 2 hours 57 minutes, affecting Automation and Automation, on October 25, 2024.

resolved Oct 25, 2024, 11:07 AM UTC

The workflow execution issue has been resolved, and our services are functioning properly.

Started
Oct 25, 2024, 08:10 AM UTC
Resolved
Oct 25, 2024, 11:07 AM UTC
Duration
2h 57m
Detected by Pingoru
Oct 25, 2024, 08:10 AM UTC

Affected components

AutomationAutomation

Update timeline

  1. investigating Oct 25, 2024, 08:10 AM UTC

    We are currently experiencing a problem with the execution of workflows for ingested alerts, but ticket workflows remain unaffected. Our engineers is actively working to resolve this issue and we will provide updates further once available

  2. in progress Oct 25, 2024, 09:30 AM UTC

    Our engineering team is working on it with high priority and we will keep you posted with further updates.

  3. resolved Oct 25, 2024, 11:07 AM UTC

    The workflow execution issue has been resolved, and our services are functioning properly.

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