Resolved after 13 hours 40 minutes, affecting Incoming email and Outgoing email, on November 25, 2024.
The problem with Microsoft's Office 365 (O365) has been fixed, and email functionality has returned to normal. Our team has verified that all the previously failed mailboxes have been restored.
Affected components
Update timeline
- investigating Nov 25, 2024, 02:16 PM UTC
The Microsoft Office 365 mailbox service is experiencing degradation, impacting email functionality. Customers can check for updates on the Azure portal under Admin > Service Health. It is recommended that customers raise support cases with Microsoft Support for assistance.
- investigating Nov 25, 2024, 11:30 PM UTC
The issue with Microsoft Office 365 is still in the recovery phase. We are actively monitoring the progress and will provide updates here as soon as it is resolved.
- resolved Nov 26, 2024, 03:56 AM UTC
The problem with Microsoft's Office 365 (O365) has been fixed, and email functionality has returned to normal. Our team has verified that all the previously failed mailboxes have been restored.
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