Freshservice incident

Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 error

Major Vendor's status page →

Resolved after 34 minutes, affecting Agent Portal, on November 27, 2024.

investigating Nov 27, 2024, 06:05 AM UTC

Some customers in the AU region experienced 500 errors when accessing workflows, agent/requester profiles, and service items; the issue has been identified and is resolved.

Started
Nov 27, 2024, 06:05 AM UTC
Resolved
Nov 27, 2024, 06:39 AM UTC
Duration
34m
Detected by Pingoru
Nov 27, 2024, 06:05 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Nov 27, 2024, 06:05 AM UTC

    Some customers in the AU region experienced 500 errors when accessing workflows, agent/requester profiles, and service items; the issue has been identified and is resolved.

  2. resolved Nov 27, 2024, 06:39 AM UTC

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