Freshservice incident

Unable to access Freshservice

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Resolved after 5 minutes, affecting Dashboard and Analytics and 1 more, on May 13, 2025.

investigating May 13, 2025, 02:30 PM UTC

Due to issue in our Third party services Customers from the US region may have experienced issues accessing the Freshservice instance. This issue has now been resolved.

Started
May 13, 2025, 02:30 PM UTC
Resolved
May 13, 2025, 02:35 PM UTC
Duration
5m
Detected by Pingoru
May 13, 2025, 02:30 PM UTC

Affected components

DashboardAnalyticsTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert Management

Update timeline

  1. investigating May 13, 2025, 02:30 PM UTC

    Due to issue in our Third party services Customers from the US region may have experienced issues accessing the Freshservice instance. This issue has now been resolved.

  2. resolved May 13, 2025, 02:35 PM UTC

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