Freshservice incident

Major Outage due to third party service

Resolved after 23 minutes, affecting Dashboard and Tickets and 1 more, on December 5, 2025.

resolved Dec 05, 2025, 09:11 AM UTC

The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.

Other major vendors with incidents that started within 30 minutes of this one

Started
Dec 05, 2025, 08:48 AM UTC
Resolved
Dec 05, 2025, 09:11 AM UTC
Duration
23m
Detected by Pingoru
Dec 05, 2025, 08:48 AM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Dec 05, 2025, 08:48 AM UTC

    We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.

  2. resolved Dec 05, 2025, 09:11 AM UTC

    The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.

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