Freshservice incident
Performance Degradation due to third party service
Resolved after 3 hours 15 minutes, affecting Dashboard and Tickets and 1 more, on December 19, 2025.
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Affected components
Update timeline
- investigating Dec 19, 2025, 10:40 AM UTC
We are currently experiencing an issue with a third-party service provider that is impacting our product functionality. We will provide more updates shortly.
- investigating Dec 19, 2025, 11:50 AM UTC
We are working closely with the third-party service provider to resolve the issue and will keep you updated on the status.
- monitoring Dec 19, 2025, 01:00 PM UTC
Our third-party service provider has implemented a fix, and we are closely monitoring the situation to confirm service stability. We will continue to provide updates as needed.
- resolved Dec 19, 2025, 01:55 PM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
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