Freshservice incident

Issue with outgoing emails for custom mailboxes

Resolved after 6 hours 58 minutes, affecting Outgoing email, on April 23, 2026.

resolved Apr 23, 2026, 05:10 PM UTC

Our engineering team has identified and resolved the issue affecting outgoing emails through custom mail servers. Services have been restored, and we are continuing to monitor system performance to ensure stability.

Started
Apr 23, 2026, 10:12 AM UTC
Resolved
Apr 23, 2026, 05:10 PM UTC
Duration
6h 58m
Detected by Pingoru
Apr 23, 2026, 10:12 AM UTC

Affected components

Outgoing email

Update timeline

  1. investigating Apr 23, 2026, 10:12 AM UTC

    We are currently experiencing an issue with outgoing emails pertaining to custom mail server. Our team is actively working towards resolving the issue

  2. resolved Apr 23, 2026, 05:10 PM UTC

    Our engineering team has identified and resolved the issue affecting outgoing emails through custom mail servers. Services have been restored, and we are continuing to monitor system performance to ensure stability.

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