Freshservice incident

Users unable to trigger or process approvals

Resolved after 50 minutes, affecting Approval, on April 29, 2026.

investigating Apr 29, 2026, 11:00 AM UTC

Customers would be experiencing issues when attempting to trigger approvals manually, through workflows, or via API, resulting in a "Something went wrong" error; this has been resolved by restoring the underlying approval service configurations, and users can now process approvals as expected.

Started
Apr 29, 2026, 11:00 AM UTC
Resolved
Apr 29, 2026, 11:50 AM UTC
Duration
50m
Detected by Pingoru
Apr 29, 2026, 11:00 AM UTC

Affected components

Approval

Update timeline

  1. investigating Apr 29, 2026, 11:00 AM UTC

    Customers would be experiencing issues when attempting to trigger approvals manually, through workflows, or via API, resulting in a "Something went wrong" error; this has been resolved by restoring the underlying approval service configurations, and users can now process approvals as expected.

  2. resolved Apr 29, 2026, 11:50 AM UTC

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