Freshservice incident

Performance Degradation in Freshservice

Resolved after 1 hour 10 minutes, affecting Dashboard and Analytics and 1 more, on June 15, 2026.

resolved Jun 15, 2026, 03:01 PM UTC

We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.

Started
Jun 15, 2026, 01:51 PM UTC
Resolved
Jun 15, 2026, 03:01 PM UTC
Duration
1h 10m
Detected by Pingoru
Jun 15, 2026, 01:51 PM UTC

Affected components

DashboardAnalyticsTicketsIn-App NotificationsSearchWorkflowActivities & Audit log

Update timeline

  1. investigating Jun 15, 2026, 01:51 PM UTC

    We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. resolved Jun 15, 2026, 03:01 PM UTC

    We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.

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