Freshservice incident

Issue with Third-Party Service Provider

Resolved after 1 hour 25 minutes, affecting On-Call Management, on July 15, 2026.

investigating Jul 15, 2026, 09:55 PM UTC

A third-party cloud infrastructure issue in the eu-central-1 region caused a partial disruption affecting the OCS module. Mitigation measures were implemented, the module recovered successfully, and continuous monitoring confirmed stable operations.

Started
Jul 15, 2026, 09:55 PM UTC
Resolved
Jul 15, 2026, 11:20 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 15, 2026, 09:55 PM UTC

Affected components

On-Call Management

Update timeline

  1. investigating Jul 15, 2026, 09:55 PM UTC

    A third-party cloud infrastructure issue in the eu-central-1 region caused a partial disruption affecting the OCS module. Mitigation measures were implemented, the module recovered successfully, and continuous monitoring confirmed stable operations.

  2. resolved Jul 15, 2026, 11:20 PM UTC

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