Resolved after 3 hours 15 minutes, affecting Dashboard and Analytics and 1 more, on July 20, 2026.
The issue has been resolved. We will continue to monitor it to ensure stability.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:45 PM UTC
We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- investigating Jul 20, 2026, 04:15 PM UTC
Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.
- resolved Jul 20, 2026, 06:00 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
Your product runs on more than Freshservice
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services